Legal
Terms & Conditions
Last updated: June 17, 2026
Use of this website
By using durfeeplumbing.com, you agree to these Terms & Conditions. Please use this website for lawful purposes only and do not attempt to interfere with the site, submit false information, or use the site in a way that could harm Durfee Plumbing & Heating, our customers, or our service providers.
Service requests and estimates
Website forms, online scheduling tools, quote requests, and other submissions are requests for plumbing, heating, cooling, HVAC service, repairs, estimates, maintenance, or customer support. A service request or estimate is not binding until confirmed by Durfee Plumbing & Heating. Final pricing depends on the actual work needed, parts, equipment, access, site conditions, and any written agreement or invoice we provide.
Scheduling
Scheduling is subject to availability, technician routing, weather, parts availability, customer access, and other operational needs. We may contact you by phone, email, or text to confirm, reschedule, or update an appointment.
No emergency guarantee from website forms
Website forms and online requests are not a guaranteed emergency dispatch channel unlessDurfee Plumbing & Heating confirms the emergency service directly. If you have an urgent issue, call us at (508) 619-3078.
Pricing, invoices, and payment
Published pricing, coupons, financing examples, or promotional offers may change and may be subject to eligibility, expiration dates, written terms, or technician confirmation. You are responsible for approved charges, invoices, taxes, fees, and payment terms provided at the time of service or in a written agreement. Equipment warranties, workmanship warranties, and financing terms, if applicable, are governed by the specific documents provided with the service or installation.
SMS Terms & Conditions
By opting in, you agree to receive SMS or MMS messages from Durfee Plumbing & Heating. Message types may include appointment reminders, appointment confirmations, dispatch notifications, estimate follow-ups, service updates, billing or account messages, customer support messages, and occasional promotional messages where permitted.
Message frequency varies. Message and data rates may apply. Reply STOP to cancel or opt out. Reply HELP for assistance. Consent to receive text messages is not a condition of purchase. Carriers are not liable for delayed or undelivered messages. For more information about how we handle personal information and SMS consent, see our Privacy Policy.
Intellectual property
The text, images, graphics, branding, layout, and other content on this website are owned by or licensed to Durfee Plumbing & Heating. You may view and use the site for personal or business service-request purposes, but you may not copy, reproduce, sell, or misuse our site content without permission.
Third-party links and tools
This website may link to or use third-party tools, such as scheduling, payment, financing, maps, analytics, video, or messaging platforms. Those services may have their own terms and privacy practices. We are not responsible for third-party websites or tools we do not control.
Limitation of liability
We work hard to keep this website accurate and useful, but website content may not always be complete, current, or free from errors. To the fullest extent allowed by law, Durfee Plumbing & Heating is not responsible for indirect, incidental, special, or consequential damages arising from your use of this website, delays in website communications, or reliance on general website information.
Governing law
These terms are governed by the laws of the Commonwealth of Massachusetts, without regard to conflict-of-law principles, unless another law is required to apply.
Contact
Questions about these terms? Email Phil@durfeeplumbing.com or call (508) 619-3078.