SMS Terms, Conditions & Call to Action

Effective date: August 25, 2026

Program name and description

The Durfee Plumbing & Heating SMS Program may send messages related to a customer’s request or account, including scheduling, appointment reminders, technician-arrival notices, estimates, service updates and support. Applicants may separately opt in to recruiting and interview updates. Customers may also separately opt in to occasional marketing messages, seasonal reminders, offers and company news.

How to Opt In to Durfee Plumbing & Heating Text Messages

When using online scheduling, review the communication choices and consent language presented in the ServiceTitan scheduler. Contact our team if you need help with your text-message preferences. Applicants can separately choose optional recruiting texts on the Careers form.

Where an SMS consent choice is offered, it applies to the purpose stated beside that choice. Providing a phone number or opening the scheduler does not by itself authorize marketing messages. Consent is not a condition of purchase or employment.

Message frequency and charges

Message frequency varies based on your requests, appointments, account activity and—if separately selected—marketing program activity. Message and data rates may apply according to your mobile carrier and plan.

Opt out and help

Reply STOP to any Durfee text message to unsubscribe from that messaging program. You may also use recognized opt-out words such as CANCEL, END, QUIT or UNSUBSCRIBE. After opting out, you may receive one confirmation message.

Reply HELP for help, call (508) 217-7090, or email [email protected].

Supported carriers and delivery

Text messaging may not be available through every carrier or device. Carriers are not liable for delayed or undelivered messages. Delivery depends on your carrier’s network and is not guaranteed.

Privacy

We do not sell or share mobile numbers or text-message opt-in data and consent with third parties or affiliates for their own marketing or promotional purposes. Information may be provided to messaging aggregators and service providers only as needed to operate the program. Review our complete Privacy Policy.

Eligibility and number ownership

You must be at least 18 years old or have permission from a parent or legal guardian and must be authorized to use the mobile number submitted. Tell us promptly if your number changes or is reassigned.

Changes to these terms

We may update these terms when our messaging programs or applicable requirements change. Continued participation after an update is subject to the revised terms, but you may opt out at any time by replying STOP.